(Version 6.2022)The following terms and conditions apply to all reservations for apartments and hotel rooms managed by Heym Collections GmbH. Any aspect related to such reservations which is not regulated in these terms and conditions is subject to the “general terms and conditions for the Austrian hotellerie” („allgemeinen Geschäftsbedingungen der österreichischen Hotellerie“), which can be viewed at: https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_061115.pdf
The official contract partner for all reservations is:
Heym Collections GmbH
+43 664 138 9000
Terms and conditions applicable to bookings for our Hotels and Apartments:
Each reservation, modification and cancellation is valid exclusively in written form (through confirmation online, per e-mail or post). Each booking is subject to the terms and conditions of Heym Collections GmbH. For all aspects not regulated by this text, the general terms and conditions for the Austrian hotellerie (“allgemeine Geschäftsbedingungen der österreichischen Hotellerie”) are applied. These can be viewed at: (https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_061115.pdf).
To complete the booking, a deposit of 30% of the total value of the booking must be paid at the time of booking. The outstanding balance will be charged at check-out or upon cancellation, if applicable.
The cancellation policy applicable to a specific reservation can be found in the reservation confirmation. Should you have any questions regarding the cancellation policy applicable to your reservation, please get in touch with us.
Any no-show will be treated as a cancellation at no extra cost until the deadline for free cancellation has passed. After the deadline for free cancellation, those cancellation costs will be incurred that are shown in your reservation confirmation. In the case of a 100% non-refundable rate, this will always result in the total cost of the reservation being charged.
Early departure (shortening of the booked stay) will be treated according to the same cancellation policy. In this case, the remaining nights will be considered cancelled.
Travel insurance recommendation: we encourage stipulating a travel insurance contract whenever possible. In this way, you can better protect yourself from unexpected circumstances which may lead to a cost-bearing cancellation.
Wireless Internet connection (Wi-Fi / WLAN) is available for our guests in all accommodations and is free of charge. The guest is solely responsible for their usage of the Internet connection.
Arrival and departure times: the booked accommodation is at your disposal from 3 pm of the booked arrival date. On departure date, the accommodation must be left within 11 am.
Automated credit card charges: depending on the booked rate type, the charging of the indicated credit card can take place before, after or on the arrival date. Please note that the transaction is triggered by our IT systems in an automated way. If the credit card you wish to use for payment is different from the one indicated during the booking process, please contact our team before arrival.
All of our rooms and apartments are non-smoking areas. Smoking is not allowed on any indoor premises. Smoking inside the building can lead to an extra penalty fee of up to €250,00. Smoking outside of the building is allowed.
Please be informed that we do not guarantee the possibility of specific room numbers or adjacent rooms. Any wishes or notes communicated during or after the booking process are taken into account, however, we do not guarantee their fulfilment.
Typing errors, errors of other nature, as well as policy changes, are reserved.